LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

Q: What do I do if I suspect a privacy breach?

Contact our security team immediately at privacy@qqextra.net. We investigate all reports within 24 hours. If your data is compromised, we notify you within 72 hours with details of the incident and steps we've taken to prevent recurrence.

We built qqextra around your account security and payment privacy. Every transaction through QRIS, DANA, OVO or GoPay is encrypted. Your gameplay history stays yours. This policy explains...

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Policy Scope & Jurisdiction

qqextra operates under the laws applicable to our service regions, including Indonesia where local law permits. This privacy policy governs all personal data collected through our platform — account registration, payment processing, gameplay records and customer support interactions. We comply with data protection standards for e-wallet transactions (QRIS, DANA, OVO, GoPay) and maintain separate encryption for financial details. Your data is never

sold to third parties. We retain information only as long as your account remains active or as required by law.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions? Reach Us.

Team online

Email Support

Send privacy concerns to our data protection team. We respond within 48 hours to requests about your personal information, data deletion or account export.

Live Chat

Chat with our support team directly through your account dashboard. Available during business hours to clarify any policy section or data handling question.

Account Settings

Manage your privacy preferences, communication opt-outs and data visibility directly in your account. Changes take effect immediately across all qqextra services.

WHY THIS PLATFORM

Why Your Privacy Matters to Us

Encryption Standard

All account data and payment transactions use industry-standard TLS 1.2+ encryption. QRIS, DANA, OVO and GoPay details are tokenized and...

No Third-Party Sales

We do not sell, rent or share your personal information with marketing firms, data brokers or unaffiliated advertisers. Your gameplay...

Regular Audits

Our security team conducts quarterly penetration tests and annual third-party audits to verify encryption, access controls and data isolation across...

Transparent Logging

We log all data access requests and maintain audit trails for compliance. You can request a full record of who...

GDPR & Local Compliance

Where applicable, we honour data subject rights including access, correction, deletion and portability. Indonesia-based accounts receive equivalent protections under our...

Incident Response

If a security breach occurs, we notify affected players within 72 hours with details of the incident, data involved and...

Consistency Across Our Platform

Account Privacy

Login credentials, two-factor authentication settings and account recovery details are protected with the same encryption standard across web, mobile app and live-dealer lobby.

Payment Data Handling

QRIS, DANA, OVO and GoPay transactions follow identical security protocols. No payment method receives weaker encryption or less rigorous audit oversight than another.

Gameplay Records

Your bet history, win records and session logs are stored with the same access controls whether you play slots, live tables or sportsbook markets on qqextra.

Cookie & Tracking Policy

We use the same cookie consent framework across all pages. Tracking pixels and analytics are optional; essential cookies for account security are always active.

Third-Party Integrations

Game providers (Pragmatic, Evolution, PG Soft) receive only anonymized gameplay data. No personal identifiers or payment details are shared with external studios.

Data Retention

Closed accounts are purged within 90 days unless legal holds apply. Active accounts retain transaction history for 7 years to support dispute resolution and compliance.

Support Ticket Privacy

All customer service conversations are encrypted and stored separately from gameplay data. Support staff access only the information needed to resolve your issue.

What Defines Our Privacy Approach

Zero-Knowledge Architecture

We don't store your QRIS, DANA, OVO or GoPay credentials. Payment tokens are generated by your bank or e-wallet provider and verified directly with them during checkout.

Minimal Data Collection

We collect only what's necessary: name, email, phone number and payment method. We don't ask for unnecessary personal details or store browsing history outside your account.

Transparent Consent

Every data use requires your explicit opt-in. Marketing emails, gameplay analytics and promotional notifications are all optional and can be disabled in account settings anytime.

Portable Data Export

Request a complete export of your account data, transaction history and gameplay records in standard formats. We deliver it within 14 days at no charge.

Account Deletion Rights

Close your account and request permanent data deletion. We remove all personal information within 30 days, except records required by law or for dispute resolution.

Privacy by Default

Your account profile is private by default. Leaderboards and public features are opt-in only. Your gameplay and winnings are never visible to other players without your permission.

Privacy Policy Questions Answered

We never store your e-wallet credentials or card numbers. Payment tokens are generated by your bank or provider and verified directly with them. All transactions use TLS 1.2+ encryption. Your payment history is tokenized and isolated from your account profile.

Yes, we maintain encrypted records of your bets, wins and session activity for account security and dispute resolution. Only you and our support team (when you request help) can access this data. We don't share it with game providers or third parties.

No. We never sell, rent or share your personal information with external marketers, data brokers or advertisers. Your account data remains confidential. We use your email only for account notifications and optional promotional messages you can disable anytime.

We retain your data for 90 days after closure to handle refunds or disputes. After that, all personal information is permanently deleted unless legal holds apply. Transaction records required by law are archived separately without personal identifiers.

Active accounts retain full transaction records for 7 years to support dispute resolution, compliance audits and account recovery. Closed accounts are purged within 90 days. You can request a data export anytime through account settings.

Yes. Essential security cookies are always active, but analytics and marketing cookies are optional. Disable them in your privacy settings or browser. Opting out doesn't affect your account access or gameplay experience on qqextra.

Contact our security team immediately at [email protected]. We investigate all reports within 24 hours. If your data is compromised, we notify you within 72 hours with details of the incident and steps we've taken to prevent recurrence.